Table 5 Annual use of services of people with diabetes and according to risk level, sex and age groups

Total annual contacts

22.4 (20.4)

21.2–23.7

35.1 (31.0)

23.9 (18.1)

14.8 (12.9)

< 0.01

23.4 (20.2)

21.4 (17.0)

< 0.01

18.8 (16.0)

27.3 (23.4)

< 0.01

Contact type

Health-related

19.2 (18.3)

18.1–20.4

30.1 (27.3)

20.5 (16.1)

12.7 (11.2)

< 0.01

20.2 (18.0)

18.3 (18.7)

< 0.01

16.1 (14.9)

23.5 (21.5)

< 0.01

Administrative

1.8 (4.7)

1.5–2.1

3.0 (6.3)

2.0 (5.0)

0.9 (3.2)

< 0.01

1.6 (4.4)

1.9 (5.1)

0.6

1.5 (4.2)

2.2 (5.3)

0.07

Laboratory

1.4 (1.7)

1.3–1.5

1.9 (2.2)

1.5 (1.6)

1.1 (1.4)

< 0.01

1.6 (1.9)

1.2 (1.5)

< 0.01

1.2 (1.4)

1.7 (2.0)

< 0.01

Form of contact

Face-to-face

19.7 (16.0)

18.8–20.7

27.7 (19.9)

21.5 (15.3)

14.1 (12.4)

< 0.01

19.9 (15.1)

19.6 (17.0)

0.5

17.9 (15.9)

22.3 (16)

< 0.01

Telephone

1.0 (4.9)

0.7–1.3

2.6 (10.5)

0.9 (2.4)

0.3 (1.4)

< 0.01

1.3 (6.5)

0.7 (2.4)

0.04

0.5 (2.1)

1.7 (7.1)

< 0.01

Home visit

1.7 (6.2)

1.3–2.1

4.7 (9.9)

1.5 (6.3)

0.4 (1.8)

< 0.01

2.2 (6.8)

1.1 (5.4)

< 0.01

0.4 (2.8)

3.4 (8.7)

< 0.01

Professional contacted

Family physician

10.5 (9.2)

10.0–11.1

16.7 (13.9)

11.2 (7.8)

6.9 (5.5)

< 0.01

11.4 (10.6)

9.7 (7.4)

< 0.01

8.9 (7.7)

12.8 (10.6)

< 0.01

Nurse

8.0 (11.6)

7.3–8.8

13.1 (18.4)

8.5 (10)

5.2 (7.3)

< 0.01

8 (9.0)

8.1 (13.8)

0.3

6.6 (9.2)

10.0 (14)

< 0.01

Physiotherapist

0.3 (2.1)

0.2–0.4

0.0 (0)

0.5 (2.7)

0.3 (1.8)

0.015

0.3 (2.1)

0.3 (2.1)

0.9

0.3 (1.9)

0.3 (2.3)

0.5

Midwife

0.07 (0.6)

0.04–0.1

0.0 (0.2)

0.0 (0.2)

0.1 (0.8)

< 0.01

0.1 (0.8)

0.0 (0)

< 0.01

0.1 (0.7)

0.0 (0.1)

< 0.01

Dentist

0.04 (0.3)

0.03–0.05

0.0 (0)

0.0 (0.3)

0.0 (0.3)

0.09

0.0 (0.2)

0.0 (0.5)

0.3

0.1 (0.4)

0.0 (0.1)

< 0.01

Social worker

0.2 (1.0)

0.1–0.3

0.3 (2.0)

0.2 (0.8)

0.1 (0.4)

< 0.01

0.2 (1.3)

0.1 (0.5)

0.01

0.1 (0.5)

0.3 (1.5)

< 0.01

Hospital care contacts

Mean (Standard deviation)

People with diabetes

630 (59.3%)

95% CI

High risk

156 (82.5%)

Medium risk

296 (68.5%)

Low risk

178 (40.3%)

P

Female

308 (56.4%)

Male

322 (62.3%)

p

≤ 75 years old

577 (92.5%)

> 75 years old

427 (97.3%)

p

Total annual contacts

6.2 (7.8)

5.6–6.8

9.7 (12.4)

5.8 (5.5)

3.7 (3.4)

< 0.01

5.8 (6.0)

6.6 (9.2)

0.08

6.3 (9.0)

6.1 (6.0)

< 0.01

Outpatient consultation

4.6 (4.9)

4.2–4.9

6.3 (6.2)

4.7 (4.7)

2.8 (2.6)

< 0.01

4.2 (4.2)

4.9 (5.4)

0.05

4.7 (5.3)

4.4 (4.2)

0.03

Emergency

0.9 (1.4)

0.8–1.0

1.4 (1.8)

0.8 (1.2)

0.6 (1.0)

< 0.01

0.9 (1.4)

0.9 (1.4)

0.7

0.8 (1.3)

1.1 (1.5)

< 0.01

Hospitalisations

0.3 (0.7)

0.2–0.3

0.6 (1.0)

0.2 (0.5)

0.1 (0.4)

< 0.01

0.3 (0.7)

0.3 (0.7)

1

0.2 (0.7)

0.3 (0.7)

< 0.01

Day-care hospital

0.5 (3.4)

0.2–0.7

1.5 (6.5)

0.1 (0.9)

0.1 (0.8)

< 0.01

0.3 (2.3)

0.6 (4.2)

0.5

0.6 (4.3)

0.2 (1.7)

0.5